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Service Advising and Management

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With our Service Advising and Management course resources, students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.

Service Advising and Management

About Service Advising and Management

  • Covers effective communication skills for all phases of the service process, from initial greeting and walk-around inspection to writing the repair order and vehicle re-delivery
  • Reviews basic vehicle operations for working with technicians and explaining issues to customers
  • Explains the importance of inspection-based selling and producing strong service write-ups
  • Emphasizes customer service and verbal communication skills with a focus on active listening, addressing concerns, and eliminating barriers to customer loyalty

Service Advising and Management

Building Essential Skills for a Better Customer Experience

  • Teaches skills that allow service advising students to become an integral part of any automotive shop and build long-term customer relationships
  • Puts knowledge into practice with application chapters that enhance write-up and relationship skills
  • Contains real-world “Advisor Tips” along with review questions, bulleted takeaways, and key terms to reinforce new knowledge

Get started with Service Advising and Management today.